I’ve learned that when the goal of great service is a big part of your business, after awhile the entire team slowly but surely becomes completely resentful of bad service they receive elsewhere. I can’t tell you the number of times a member of the team has said, You know, Jean, before I worked here I never noticed bad service but now I find myself biting my tongue all the time when I...
June 20, 2014
The curse of giving good service
20June