My friend , Peter Phoa, and a videographer, Chris Halpern, did a great job of videotaping my recent talk. Watching the 5 minute clip from Peter, I realized that in one story, I never really came out and said my point. My point was: no matter what work we do, or what role we have, we are all in customer service. Doctor, receptionist, lawyer, bank CEO, plumber, baker….we’re all serving someone, as...
March 4, 2020
Unicorn Cakes
04March