My friend , Peter Phoa, and a videographer, Chris Halpern, did a great job of videotaping my recent talk. Watching the 5 minute clip from Peter, I realized that in one story, I never really came out and said my point. My point was: no matter what work we do, or what role we have, we are all in customer service. Doctor, receptionist, lawyer, bank CEO, plumber, baker….we’re all serving someone, as...
March 4, 2020