Taggluten free; vegan; tough decisions

The Ugh of Saying No

For the first few days of business back in 2011, customers would call us and say, “I’m on my way! Save me a dozen Red Velvets!”, and the catering manager (me) would dash from my desk in the middle of the kitchen to the front of the store and dutifully box up a dozen Red Velvets. I think it was Day 4 when Andrea looked at me and said, “You have to quit doing that, Jean, it doesn’t make sense to...


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