At PGB, we added a small amount of cream cheese to the plain vanilla icing. Some customers liked that, some didn’t. At Sticky, the vanilla icing is a little different – fluffier, all butter – most really like it but not everyone. Similarly, in the early months of Sticky, we had some feedback from customers about getting a bun that was soggy – maybe underbaked? – and then that same day, one of our...

Make it work!

As mentioned in earlier posts, I am currently hooked on the show called Project Runway.  It’s maybe like calling ketchup a vegetable to  argue that a reality show can teach us some things BUT  STILL, I am going to share with you some good ideas or concepts brought to life by Project Runway. 1. Make it work! “Make it work” is the favourite saying of Tim Gunn, the mentor to the...


I  put a new book on my Kindle today –  published just last week,  Mistakes I Made at Work: 25 Influential Women Reflect on What They Got Out of Getting It Wrong is edited by Jennifer Bacal. I can’t wait to get into it but I’m curious as to why the editor decided to include strictly women’s reflections.  Gender-specific commentary, meetings, conferences, networking groups...


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