I’ve been sitting here for 15 minutes trying to think of something to write about. Something upbeat and cheerful and yet honest.
The clock’s been ticking.
Our Brookfield store will open a week or two later than I’d hoped. We’ve had some personnel changes – we’re still short a few experienced bakers. There’s so much to do to get our training and quality control programs formalized. We’re completely revamping our website and we’ve retained an analytics firm to do a daily financial dashboard – and I’d like these things done tomorrow not three months from now.
Yikes. What a gloomer.
As I write this, I realize that my mind is just flitting right over the all the things that are going so well such as:
PGB’s very most senior bakers who have been with the business since day 1 who are so committed at the moment to getting store #5 open;
A catering team that responds to our online, phone and email customers so fast and so effectively;
A baking team that produces consistently high quality baking so that when I sent out thank you email to our biggest customers yesterday, at least half replied with comments like, “The cupcakes were a big hit”, and “Everyone enjoyed the cakes immensely!”;
The customer service team that’s just hitting it out of the park these days with their service scores;
PGB’s newest manager in our newest store who is so committed to establishing her managerial carer and making that store successful;
A really great contractor and landlord team working on getting our Brookfield Place store ready to open.
Sheesh- I could go on, now that I’ve stopped with the negative attitude!!
I’m a pretty positive person by nature but until I started writing this blog half hour ago, I was doing that thing that we always deny doing but in truth, we tend do it anyway: dwell on the problems. But enough! Our gorgeous pink hydrangeas are blooming again this year – they were a no-show everywhere in Toronto last summer – and everything else is a bonus.