trite but true

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I’ve been sitting here for 15 minutes trying to think of something to write about. Something upbeat and cheerful and yet honest.

The clock’s been ticking.

Our Brookfield store will open a week or two later than I’d hoped.  We’ve had some personnel changes – we’re still short a few experienced bakers. There’s so much to do to get our training and quality control programs formalized. We’re completely revamping our website and we’ve retained an analytics firm to do a daily financial dashboard – and I’d like these things done tomorrow not three months from now.

Yikes. What a gloomer.

As I write this, I realize that my mind is just flitting right over the all the things that are going so well such as:

PGB’s very most senior bakers who have been with the business since day 1 who are so committed at the moment to getting store #5 open;

A catering team that responds to our online, phone and email customers so fast and so effectively;

A baking team that produces consistently high quality baking so that when I sent out thank you email to our biggest customers yesterday, at least half replied with comments like, “The cupcakes were a big hit”, and “Everyone enjoyed the  cakes immensely!”;

The customer service team that’s just hitting it out of the  park these days with their service scores;

PGB’s newest manager in our newest store who is so committed to establishing her managerial carer and making that store successful;

A really great contractor and landlord team working on getting our Brookfield Place store ready to open.

Sheesh- I could go on, now that I’ve stopped with the negative attitude!!

I’m a pretty positive person by nature but  until I started writing this blog half hour ago, I was doing that thing that we always deny doing but in truth, we tend do it anyway:  dwell on the problems. But enough!  Our gorgeous pink hydrangeas are  blooming again this year – they were a no-show everywhere in Toronto last summer – and everything else is a bonus.

 

 

About the author

Jean Blacklock

Jean is the president of Toronto's best cupcake and cake bakery - Prairie Girl Bakery. Read more about her background in commerce, law, and entrepreneurship here.

By Jean Blacklock

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