Thoughts on starting & operating a small business

  • Pop quiz

    I was recently asked to answer a quiz for a newsletter. I thought their questions were interesting and fun. Here it is, with my responses..I’d love to hear from you about your responses to the questions that make you think… My first job ever was…as …

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  • Get it done, darn it!

    Driving to work recently the radio host mentioned a study about the differences between how men and women communicate by email. I don’t recall the origin  of the survey so I can’t speak to its accuracy but anecdotally the study’s comments felt valid. The study …

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  • What a week!!

    Last week was crazy, starting Monday when Canadian Press asked me to comment on a report about being an entrepreneur in Ontario.  I was happy that the journalist included my comment about the fear of failing being an “equal opportunity” fear between men and women. My …

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  • September thoughts

    Our corporate customers often order custom sugar toppers or imprinted cakes to celebrate milestones or product launches. A financial services company recently celebrated the anniversary of a new credit card partnership with 3 Celebration Cakes heralding an upbeat message about their success. Sometimes I think, …

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  • The apron drawer

    I am spending an embarrassing amount of time watching CNN these days. It’s like I think I can control the outcome of the American election by keeping a close eye on things. Or maybe it is just like the proverbial car crash: I can’t keep …

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  • No pop allowed!

    We’re going to start selling cold drinks in the Victoria and Yorkville stores so Carly and Tracey put together a short list of the options: water, apple juice, iced tea. Where’s the diet pop, I asked? Well, came the reply, diet pop – all pop …

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  • Office Zen

    One of the many perks of owning a cupcake store is that I have received every cupcake-themed mug, notebook, ornament, plaque, toque, slippers, socks and T-shirt created. And I have loved  them all. But last week I decided it was time to purge my PGB …

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  • Customer complaints

    Andrew and I were saying this morning that the week has been a bit crazy – on Tuesday night we had 30 people over to the house from Andrew’s work, and at the bakery, I have a couple of projects that are moving along at …

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  • Bricks-and-Mortar

    Bricks-and-mortar versus online sales is a hot topic for so many businesses right now. It’s funny to think that both Andrew at a bank and me at a cupcake store can be thinking about the same question:  what is the balance between having a presence …

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  • Last Minute Menu

    I’ve mentioned here that every innovation or idea in a small business carries with it the possibility of wild success…or colossal failure. Actually, that also applies to large businesses and even the initial launch of a business. It’s hard (impossible?) to know what customers will …

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