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“Stakeholders”

Stakeholders is an annoying corporate term that is actually useful shorthand for every group that’s interested in what a company is doing, even if they aren’t necessarily a shareholder. I’m thinking about this because as I sit down to write a blog, I have in my mind recent questions and comments from several stakeholders that are in some ways aligned and in others, not so much...

Talking

I think a lot of our problems, in the world and in our own lives, are because we choose to write rather than talk. By “write” I mean, email, text, post or tweet to make a point…and then wait for the reply email, text, post or tweet. Logically this back and forth should work. And practically it doesn’t. Two recent meetings come to mind. One was a few weeks with some of the PGB team – I mentioned...

Don’t say you don’t know

I listened to a podcast yesterday that made the point that saying “I don’t know” is an attempt to be confused when what is needed is to simply dig down deep and answer the question. The podcaster wasn’t talking about not knowing the answer to a math question or where your son’s socks are – she meant the answer to questions like, Where should my next store be? What should we use as capital? Should...

Bubble Gum Cupcakes

It is June already! In Toronto we had a snowy, stormy winter that reminded me of Saskatchewan. Now  the spring has been cold too so that the arrival of June felt shocking when it is still pretty cool outside. The first week of the month is the post I answer frequently asked questions received by the catering and social media team, and there are some good ones this month. 1. When will PGB open...

Home is where the heart is

In April, I wrote about some of my favourite things. This month, I’ve asked Prairie Girl’s Head Baker; Managing Director;  and Director of Catering & Customer Service, to share some of their favourites and they kindly did so. Reading their lists – and mine again- it occurred to me that there are definitely themes, themes that I think are pretty universal. None of us included anything of any...

Lessons learned…again…

It has been a very busy, very intense time at Prairie Girl Bakery. Often people’s response to the type of business we have at PGB is something like, that sounds delicious,  fun, and pretty!  Sure. Some of the time it is. But every business is hard work and in the opening of a 5th store, some PGB team members worked way past any form of work-life balance.  I wasn’t aware of the extent of the...

What’s New – May Edition

The first week of every month I write about What’s New. Here is something big: yesterday, new Head Baker Heather started!! What’s also very exciting is that our most recent Head Baker Alec will continue in a senior leadership role as Heather’s right hand person, to be mentored on the skills required to expand to a multi-location bakery, and also PGB’s first Head Baker Andrea has...

And then there were none (nuts that is)

When casting around for questions for this week’s “Ask Anything” post, Jenna received a variation of this one fairly often: Question: Your peanut butter icing was the best and I am super disappointed that you decided to go nut-free in any store but in ALL your stores?! Answer: Great question! When I opened PGB and decided to include nuts in the menu, I researched the # of people...

Favourite Things

Last night in my diary I wrote that I would not complain once today. Within 10 minutes of getting up, I was complaining to Andrew. I don’t remember what about- with two days left to go to the Grand Opening in Markham, everywhere I turn there is a problem to complain about. Note to anyone thinking of opening a store: nothing will go as planned. Anyway, I have one thing not to complain about...

get out of your head

With the Markham store’s opening just around the corner, I’ve been thinking a lot about details. At this point, details are all over the place: it seems hourly that someone thinks of another detail. This detail fixation is great since so much is still in the hands of external parties like health inspectors, city officials, suppliers, tradespeople and the landlord all of whom can say that a missed...

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