Thoughts on starting & operating a small business

  • The Invisible Link

    A few weeks ago I wrote about mission statements and the importance of role modelling for your team whatever it is that you want the business to stand for. And last week I wrote on the topics of difficult conversations and managing the bottom 10% …

    Read More →
  • The Bottom 10%

    In Monday’s post I talked about difficult conversations and I implied that one of “the most” difficult conversations is one in which you let someone go or are being let go. The first time that I let someone go when I was a bank executive, …

    Read More →
  • No diplomatic hand grenades

    One way or another, every mistake I have ever made has been related to: (1) not listening to my intuition, (2) rushing to make a decision, or (3) avoiding a difficult conversation. The last point  includes “not letting people go, who should be let go” …

    Read More →
  • Networking

    Networking is one of those motherhood-and-apple-pie things that has popped up in every career I have had: there were networking groups for women lawyers when I was a lawyer in Calgary, there are networking organizations for people  in financial services, and there are all sorts …

    Read More →
  • Miss Rebecca Red Velvet

    Last year when we opened our 3rd store in Yorkville, it soon became clear that we had our work cut out for us to build up traffic. So in one of those “while-in-the-shower” moments, I landed on the idea  of creating our very own mascot …

    Read More →
  • The next step in the journey

    It’s been three years next month since I opened the first of now three locations and like a lot of small business owners at this stage I have spend time lately thinking about what is next for the business. Over the holidays in December, I …

    Read More →
  • Smilers!!

    Last week’s post about customer service reminded me about a very simple way in which we decide if a person applying for a Customer Service role should have a trial shift. We ask ourselves, Do they smile a lot? Not, do they answer the question, …

    Read More →
  • Vision statement?

    I’ve always been confused by the difference between a mission statement and a vision statement, and I think it is less important what you call it as a small business owner, and more important that you just decide what is really most important for your …

    Read More →
  • It’s A Wrap

        It has been a really fun week at work…Christina arrived Tuesday and throughout the week she has been implementing the detailed photo shoot plan we agreed on over a month ago. This is the 4th photo shoot and for each one we have …

    Read More →
  • Annual photo shoot

    As we do once every year, this week we are converting our meeting room to a photo studio. Since we have had the same 15-item everyday cupcake menu since the beginning – and we only introduce 3-5 new Treats of the Week each year – …

    Read More →
Page 12 of 13« First...«910111213»