Thoughts on starting & operating a small business

  • The Flintstones, Meet the Flintstones…

    I’ve never been very attached to television. Growing up with four siblings, we had one tv and one phone, so access to both devices was limited and as well, Saskatoon had two channels: 3 and 8. I don’t know what happened to Channels 1, 2 …

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  • Millennials

    Last week Andrew and I made a quick trip to Calgary to see our sons, Tom and Ted, ages 21 and 19. They left Saturday with their dad for two weeks in Spain so I wanted to see them before their trip.  We also have …

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  • Crumbs

    I sent a PGB team email today with my thoughts on the demise of the 65-store cupcake chain in the States called Crumbs.  In the next few days I’m sure all of us on the team hear questions along the lines of, “Are things ok?”. …

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  • Being organized

    Being an organized person is, I think, a double edged sword: you can take a lot of stress out of life by getting a good jump on things but it’s easy to slip over into being a pain-in-the-rear. Not everyone, I’ve found, wants to talk …

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  • The Basics

    Since opening Prairie Girl I have been asked to speak a few times and usually the requested topic is some version of the “secret to success”. I really think  that a big part of any success I’ve had is luck and timing so I am …

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  • The curse of giving good service

    I’ve learned that when the goal of great service is a big part of your business, after awhile the entire team slowly but surely becomes completely resentful of bad service they receive elsewhere. I can’t tell you the number of times a member of the …

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  • Sales 101

    One truism of sales is that it is much easier to sell to an existing happy customer than a prospect who knows nothing about you or your business aka “a cold call”. The mistake I’ve made since opening PGB is to not immediately implement a …

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  • 24 Hour Rule

    I don’t know why I am even writing about something as obvious as the 24 hour rule because chances are extremely high every reader of this blog knows about the 24 hour rule. Oh yeah, I know why! Because we all know this rule and …

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  • The career ladder

    I’ve been thinking lately about people’s careers and how everyone approaches them so differently. One of our sons is in a stage where he has clear ideas as to what he will and won’t do when it comes to looking for work after university. For …

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  • Navy SEAL training

    In my last post I was whining about stuff and maybe as a result of reading that post, long-suffering Andrew sent me a recent piece from The Wall Street Journal called “Life Lessons from Navy SEAL Training”. It was actually a commencement address at the …

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