Thoughts on starting & operating a small business

  • 24 Hour Rule

    I don’t know why I am even writing about something as obvious as the 24 hour rule because chances are extremely high every reader of this blog knows about the 24 hour rule. Oh yeah, I know why! Because we all know this rule and …

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  • The career ladder

    I’ve been thinking lately about people’s careers and how everyone approaches them so differently. One of our sons is in a stage where he has clear ideas as to what he will and won’t do when it comes to looking for work after university. For …

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  • Navy SEAL training

    In my last post I was whining about stuff and maybe as a result of reading that post, long-suffering Andrew sent me a recent piece from The Wall Street Journal called “Life Lessons from Navy SEAL Training”. It was actually a commencement address at the …

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  • Showing up

    On Tuesday morning at 630 AM, still sleepy from a relaxing long weekend, I received a panicked voice mail from PGB’s Head Baker, Andrea, to call her ASAP. Andrea never calls me at home before I go in to work so I knew something was …

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  • Never hurts to ask

    Recently both of our catering desk professionals gave their notice so that they can go back to school. Wonderful steps for them but I must admit I was a little panicked at first. During my hysteria (not quite), Andrea mentioned that one of the bakers …

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  • Getting started

    I am hooked on Project Runway. Last night I watched an episode where a $20,000 prize was up for grabs. The winner said that he previously had just $14 in his bank account –  so now he’d have $20,014. Not surprisingly, he was pretty emotional …

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  • 10,000 Coffees

    A few months ago I was asked to join “10,000 Coffees” which is a virtual coffee shop where people with some sort of experience can be invited for coffee by a person hoping to follow a similar path, or interested for some reason in the …

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  • Mistakes

    I  put a new book on my Kindle today –  published just last week,  Mistakes I Made at Work: 25 Influential Women Reflect on What They Got Out of Getting It Wrong is edited by Jennifer Bacal. I can’t wait to get into it but I’m …

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  • Net Promoters aka Raving Fans

    Big companies are all about their Net Promoter Scores- executives clamour to look at their “NPS” each month, bonuses depend on it, analysts talk about what a company’s NPS is and what  it should be. And although anything that has an acronym sounds officious, the …

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  • The McComeback

    Update on my last post: Andrew had a great run in Boston and qualified for next year! We will be back…it was an amazing experience. The May 2014 edition of Canadian Business magazine has a really interesting article on the last decade for McDonalds in …

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