CategoryThe Team

Letting stuff go

I’ve realized that part of change is letting stuff go. My sister’s wedding anniversary is December 29th. That sounds romantic but it was a pain: I was in 2nd year law school with difficult first term classes, there was  Christmas on the farm to get through and Leslie was marrying into a Ukrainian-Canadian family which (we learned) celebrates weddings over a 3 to 4 day period. I am...

And now for something entirely different

Andrew has an encyclopedic knowledge of Seinfeld episodes. He tells me that George in Seinfeld once hatched a plan to do the opposite of whatever he’d usually do: his life was going so badly, why not do the opposite and see what happened? Things went really well for George for awhile under this brilliant approach. I thought of George and his do-opposite idea yesterday. We have a booth at...

“Stakeholders”

Stakeholders is an annoying corporate term that is actually useful shorthand for every group that’s interested in what a company is doing, even if they aren’t necessarily a shareholder. I’m thinking about this because as I sit down to write a blog, I have in my mind recent questions and comments from several stakeholders that are in some ways aligned and in others, not so much...

Talking

I think a lot of our problems, in the world and in our own lives, are because we choose to write rather than talk. By “write” I mean, email, text, post or tweet to make a point…and then wait for the reply email, text, post or tweet. Logically this back and forth should work. And practically it doesn’t. Two recent meetings come to mind. One was a few weeks with some of the PGB team – I mentioned...

What’s New – May Edition

The first week of every month I write about What’s New. Here is something big: yesterday, new Head Baker Heather started!! What’s also very exciting is that our most recent Head Baker Alec will continue in a senior leadership role as Heather’s right hand person, to be mentored on the skills required to expand to a multi-location bakery, and also PGB’s first Head Baker Andrea has...

Favourite Things

Last night in my diary I wrote that I would not complain once today. Within 10 minutes of getting up, I was complaining to Andrew. I don’t remember what about- with two days left to go to the Grand Opening in Markham, everywhere I turn there is a problem to complain about. Note to anyone thinking of opening a store: nothing will go as planned. Anyway, I have one thing not to complain about...

get out of your head

With the Markham store’s opening just around the corner, I’ve been thinking a lot about details. At this point, details are all over the place: it seems hourly that someone thinks of another detail. This detail fixation is great since so much is still in the hands of external parties like health inspectors, city officials, suppliers, tradespeople and the landlord all of whom can say that a missed...

New Store FAQs!!

Hi! On the 1st Tuesday of every month, my post will answer some of the frequently asked questions that Jenna has received over the previous month. Who’s Jenna? Jenna is on the operations team at PGB and like a couple of other people in operations (Ailish, Director, Customer Service & Catering; and Carly, PGB’s Managing Director), Jenna wears a few hats. Jenna’s hats currently are:...

Expansion update!

Recently Andrew met the owner of a Canadian 85-store retail business who told Andrew to pass this along to me: opening stores gets much, much easier after the 10th store. This is good news and bad news. The good news is that apparently opening stores gets much, much easier after the 10th store. The bad news is I have stores 4 through 10 still to go. However, I have to say- this time around, I...

email vacations etc

My last 3 posts were on how to get a real break when you are a small business owner; my thoughts on women only events; and limiting expectations of others so we don’t get all stressed out. I have updates. On getting a real vacation, I actually did it – I put an out-of-office note on my email account and asked Andrew to turn off emails on my phone so they simply weren’t there all...

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