CategoryThe Team

Expansion update!

Recently Andrew met the owner of a Canadian 85-store retail business who told Andrew to pass this along to me: opening stores gets much, much easier after the 10th store. This is good news and bad news. The good news is that apparently opening stores gets much, much easier after the 10th store. The bad news is I have stores 4 through 10 still to go. However, I have to say- this time around, I...

email vacations etc

My last 3 posts were on how to get a real break when you are a small business owner; my thoughts on women only events; and limiting expectations of others so we don’t get all stressed out. I have updates. On getting a real vacation, I actually did it – I put an out-of-office note on my email account and asked Andrew to turn off emails on my phone so they simply weren’t there all...

Happy Or Not

PGB’s focus is on two things: customer service and a great product. That sounds so simple and yet is complicated and hard, because “service” includes everything from catering to our giving back program, and “product” involves ever-changing ways to bake and package cupcakes and cakes. Recently I decided to invest in the customer service we provide in the 3 retail...

Mashed potatoes

I’ve been thinking a lot lately about getting from A to B. When things are good (i.e. I’m in a good mood, I’m not hungry and nobody is irritating me), no one can get to B faster than me. Combine my organizational skills and my time management skills, I’m a whirling dervish. But – you knew there was a “but” coming- when things go sideways, rather than go...

What a week!!

Last week was crazy, starting Monday when Canadian Press asked me to comment on a report about being an entrepreneur in Ontario.  I was happy that the journalist included my comment about the fear of failing being an “equal opportunity” fear between men and women. My observation has been that both men and women find running a business a little scary – and certainly small...

September thoughts

Our corporate customers often order custom sugar toppers or imprinted cakes to celebrate milestones or product launches. A financial services company recently celebrated the anniversary of a new credit card partnership with 3 Celebration Cakes heralding an upbeat message about their success. Sometimes I think, wow, it would be nice to actually have things wrapped up with a bow – but my...

The apron drawer

I am spending an embarrassing amount of time watching CNN these days. It’s like I think I can control the outcome of the American election by keeping a close eye on things. Or maybe it is just like the proverbial car crash: I can’t keep my eyes off our neighbour to the south these days. One evening during the Democratic convention I decided I could only keep watching if I did something useful at...

Office Zen

One of the many perks of owning a cupcake store is that I have received every cupcake-themed mug, notebook, ornament, plaque, toque, slippers, socks and T-shirt created. And I have loved  them all. But last week I decided it was time to purge my PGB office of the 5 years of clutter I had gathered, everything from cupcake paraphernalia to a giant mixer last used in 2012 to photo shoot props from 4...

And then there was Donald…

Yesterday I was listening to a radio interview of the chair of the Republican Nominating Committee, Reince Priebus. Apparently this job is usually a boring one, planning a boring convention at which there’s one boring candidate who gives a rousing speech and is then named the Republican nominee. Not so much this year: Priebus is in the middle of a tornado, wondering what happened to the...

Happy 5th Birthday, Prairie Girl!

This Friday, April 1st 2016, will be the 5th anniversary of PGB”s first day in business! Wow! Where does time go? It was supposed to be a friends-and-family-only day but we realized that it wasn’t exactly an auspicious start to a new business to tell customers that no, you are neither friend nor family, please go away. PGB had 3 employees that day, all trained as bakers but we’d...

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