Archives

Category Archive for: ‘Strategy and growth’

  • Harvard

    Andrew is in his 2nd week at the advanced management program of the Harvard Business School. I went down this past weekend to see him and it is all pretty amazing: the building itself is incredible, constructed with a $50 million donation from past alumni, …

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  • “Sorry, you’ve missed the cut-off”

    When PGB opened in 2011, the advance ordering cut-off was 3 pm the day before. Then for reasons I don’t completely remember, we changed it in 2012 to 5 pm two days before. The policy became “the way it is” and I didn’t think much …

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  • New Head Baker Anne…and Gwen Stefani

    CHANGES AFOOT It was exciting on Monday when two of our team took on new jobs – Anne Silegren as Head Baker and Carly Gillman as General Manager. With a new Head Baker coming in, it seemed like a great opportunity to look at the …

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  • The not-fun stuff

    When PGB was broken into (twice!) in 2014, it was really an awful feeling – so on Christmas Day when two Toronto restaurants were gutted in a fire, my heart went out to the owners. I also thought about the importance of things like insurance …

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  • Reflections

    Twelve months is a perfect length of time for looking back and reflecting on what has happened…in my experience a year never goes by without at least one completely unexpected event taking place. EVOLVING PROJECTS For PGB, it has been a year of lots of …

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  • Chaos

    I’ve been meaning to write for two weeks…but the problem is finding the perfect time to write a perfect blog. There has been none. I was just about to move “Write blog” from my Friday to-do list to my Monday to-do list when I thought, …

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  • Consumer Behaviour around Cookies and Such

    A couple of months ago, a student of the Rotman School of Management, Kristine Co, asked if she could interview customers in our stores as part of a project regarding consumer behaviour, specifically whether people decide what they want before or after they enter a store. …

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  • More on striking out

    In the summer I wrote about the difficulty of decision making –  really knowing if something will “work”. All signs can point to something being popular with customers and for some reason, it isn’t – or vice versa. Often it is about timing. Ten years …

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  • Blacklock Counselling

    In the months between leaving the bank and deciding to open a bakery, I considered several other ideas: going back to law, becoming a speaker/writer on estate issues and training as an estate mediator. I also met with a couple of psychotherapists about their work …

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  • And now for the Butter Tarts!

    The idea to launch new menu items arose from our May strategy session. After brainstorming awhile, we used the time-tested “red dot” approach to choose 6 ideas to move forward right away. [In case you don’t know what the red dot approach is, each person …

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