Archives

Category Archive for: ‘Strategy and growth’

  • What to Keep, Stop, Start

    Andrew’s back! His two-month course at Harvard is over so he and his jam-packed suitcases returned last Thursday. Although we have seen each other regularly for 1 or 2 day visits, getting back to our normal routine feels great. “Normal” includes Andrew’s early morning Starbucks …

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  • Employee Appreciation Week!

    Trixie, our edible printer, and the whole team had a busy week last week – it was CIBC’s Employee Appreciation Week and we were very happy to be involved with some of the Toronto-based festivities. I think that some of the toppers (and maybe cakes?) …

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  • 5 year plan

    As I write this, it is Mother’s Day 2015 and it was a busy week for us leading up to today. You can see above one Mother’s Day cake idea we offered. At the 3-month mark of owning the edible printer, I’d say it is …

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  • The business we’re in

    I’ve been thinking lately about the idea of “what business a business is in”. What I mean is, all appearances point to PGB being in the cupcake business but in fact, the cupcake business is part of a much bigger business that I will call …

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  • 12 Angry Men

    In one of Andrew’s classes last week, the professor went through the 1957 movie, 12 Angry Men, looking at scenes that typify behaviours in teams: the reluctant leader, the angry guy with a hidden motive, bullying and ganging up, and following-the-leader not only on crucial …

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  • Harvard

    Andrew is in his 2nd week at the advanced management program of the Harvard Business School. I went down this past weekend to see him and it is all pretty amazing: the building itself is incredible, constructed with a $50 million donation from past alumni, …

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  • “Sorry, you’ve missed the cut-off”

    When PGB opened in 2011, the advance ordering cut-off was 3 pm the day before. Then for reasons I don’t completely remember, we changed it in 2012 to 5 pm two days before. The policy became “the way it is” and I didn’t think much …

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  • New Head Baker Anne…and Gwen Stefani

    CHANGES AFOOT It was exciting on Monday when two of our team took on new jobs – Anne Silegren as Head Baker and Carly Gillman as General Manager. With a new Head Baker coming in, it seemed like a great opportunity to look at the …

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  • The not-fun stuff

    When PGB was broken into (twice!) in 2014, it was really an awful feeling – so on Christmas Day when two Toronto restaurants were gutted in a fire, my heart went out to the owners. I also thought about the importance of things like insurance …

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  • Reflections

    Twelve months is a perfect length of time for looking back and reflecting on what has happened…in my experience a year never goes by without at least one completely unexpected event taking place. EVOLVING PROJECTS For PGB, it has been a year of lots of …

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