Archives

Category Archive for: ‘Customer Service’

  • Springtime 2017

    Last week in Toronto we said good-bye to Spring and returned to Winter, now we are edging slowly backwards to Fall. Whatever is happening, it isn’t nice and it doesn’t feel like May. But we have a lot going on at Prairie Girl! Last week …

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  • Happy Or Not

    PGB’s focus is on two things: customer service and a great product. That sounds so simple and yet is complicated and hard, because “service” includes everything from catering to our giving back program, and “product” involves ever-changing ways to bake and package cupcakes and cakes. …

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  • Pop quiz

    I was recently asked to answer a quiz for a newsletter. I thought their questions were interesting and fun. Here it is, with my responses..I’d love to hear from you about your responses to the questions that make you think… My first job ever was…as …

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  • What a week!!

    Last week was crazy, starting Monday when Canadian Press asked me to comment on a report about being an entrepreneur in Ontario.  I was happy that the journalist included my comment about the fear of failing being an “equal opportunity” fear between men and women. My …

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  • Office Zen

    One of the many perks of owning a cupcake store is that I have received every cupcake-themed mug, notebook, ornament, plaque, toque, slippers, socks and T-shirt created. And I have loved  them all. But last week I decided it was time to purge my PGB …

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  • Customer complaints

    Andrew and I were saying this morning that the week has been a bit crazy – on Tuesday night we had 30 people over to the house from Andrew’s work, and at the bakery, I have a couple of projects that are moving along at …

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  • Last Minute Menu

    I’ve mentioned here that every innovation or idea in a small business carries with it the possibility of wild success…or colossal failure. Actually, that also applies to large businesses and even the initial launch of a business. It’s hard (impossible?) to know what customers will …

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  • Last Minute Menu

    A trend that I  think is important and here to stay is ordering food – all types of food- right now. The idea of chow mein and pizza as the only option for online ordering is passé. So a few months ago I had the …

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  • Happy 5th Birthday, Prairie Girl!

    This Friday, April 1st 2016, will be the 5th anniversary of PGB”s first day in business! Wow! Where does time go? It was supposed to be a friends-and-family-only day but we realized that it wasn’t exactly an auspicious start to a new business to tell …

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  • Great! It’s not snowing!

    I’m working at home today and the view from my window is of a very rainy Wednesday in Toronto. I need a yellow raincoat like that! I chuckled last night when the news described what was coming today as a “severe fall storm”. It’s rain, …

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