Archives

Category Archive for: ‘Leadership/Managerial Skills’

  • Happy Or Not

    PGB’s focus is on two things: customer service and a great product. That sounds so simple and yet is complicated and hard, because “service” includes everything from catering to our giving back program, and “product” involves ever-changing ways to bake and package cupcakes and cakes. …

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  • Advice

    I’ve been thinking about advice – both giving and asking for it. When it comes to sharing advice, the rule is simple…and impossibly difficult to follow. “Don’t” If you haven’t specifically asked for my advice, you don’t want it – and honestly I don’t want …

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  • Valentine’s 2017

    Tomorrow is Valentine’s Day and for the  first time in 3 years it lands on a week day. With so much of our business coming from people who commute into the heart of Toronto Monday to Friday, the last two Valentine weeks (with the 14th …

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  • Mashed potatoes

    I’ve been thinking a lot lately about getting from A to B. When things are good (i.e. I’m in a good mood, I’m not hungry and nobody is irritating me), no one can get to B faster than me. Combine my organizational skills and my …

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  • Pop quiz

    I was recently asked to answer a quiz for a newsletter. I thought their questions were interesting and fun. Here it is, with my responses..I’d love to hear from you about your responses to the questions that make you think… My first job ever was…as …

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  • Get it done, darn it!

    Driving to work recently the radio host mentioned a study about the differences between how men and women communicate by email. I don’t recall the origin  of the survey so I can’t speak to its accuracy but anecdotally the study’s comments felt valid. The study …

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  • September thoughts

    Our corporate customers often order custom sugar toppers or imprinted cakes to celebrate milestones or product launches. A financial services company recently celebrated the anniversary of a new credit card partnership with 3 Celebration Cakes heralding an upbeat message about their success. Sometimes I think, …

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  • No pop allowed!

    We’re going to start selling cold drinks in the Victoria and Yorkville stores so Carly and Tracey put together a short list of the options: water, apple juice, iced tea. Where’s the diet pop, I asked? Well, came the reply, diet pop – all pop …

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  • Customer complaints

    Andrew and I were saying this morning that the week has been a bit crazy – on Tuesday night we had 30 people over to the house from Andrew’s work, and at the bakery, I have a couple of projects that are moving along at …

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  • Last Minute Menu

    I’ve mentioned here that every innovation or idea in a small business carries with it the possibility of wild success…or colossal failure. Actually, that also applies to large businesses and even the initial launch of a business. It’s hard (impossible?) to know what customers will …

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