Archives

Category Archive for: ‘Leadership/Managerial Skills’

  • Stuck

    It’s 830 am on Valentine’s Day and even though my office is in the back of one of the stores, it is hard to concentrate on anything other than the buzz that is Valentine’s in a cupcake business. But the truth is that I actually …

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  • Reactions

    I often forget that we get to choose how we react to things. Last Valentine’s Day when I was going to the  bakery I got stuck in our car elevator (I know, it is weird to have a car elevator) and freaked out on the …

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  • A book in 3 acts

    In my last post I talked about writing a book on the experience of starting a business. One thing I’ve learned by taking the writing course and also by working with Marion Roach Smith is that you can’t just write about all the good stuff. …

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  • Discovery meeting

    My first title for this post was “sales meeting” but even just writing that term scares me and since I am having such a meeting tomorrow, I will choose to call it a Discovery Meeting. My recent blogs have had a theme of (1) we …

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  • A Google search away…

    In my last blog I mentioned that I was speaking to a group of business students at the U of T. What an impressive bunch! Over 95% of them are in the International Foundation Program which means that in addition to their regular studies they …

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  • Protein Fortified Cupcakes

    We have at last landed on the perfect offering of Homestyle and Designer cakes. By “perfect” I mean, customers are buying them. One of our original fondant cakes was called “The Marie-Antoinette” Oh my gosh I loved that design…still do…sadly, no one ever bought this …

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  • email vacations etc

    My last 3 posts were on how to get a real break when you are a small business owner; my thoughts on women only events; and limiting expectations of others so we don’t get all stressed out. I have updates. On getting a real vacation, I actually …

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  • vacation strategies

    There are some jobs where vacations are a straight-out myth. If you’re the CEO of a public company or the leader of a country, you can be out there golfing but let’s be honest, vacation? Nah. Chances are very good that at least once a …

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  • Happy Or Not

    PGB’s focus is on two things: customer service and a great product. That sounds so simple and yet is complicated and hard, because “service” includes everything from catering to our giving back program, and “product” involves ever-changing ways to bake and package cupcakes and cakes. …

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  • Advice

    I’ve been thinking about advice – both giving and asking for it. When it comes to sharing advice, the rule is simple…and impossibly difficult to follow. “Don’t” If you haven’t specifically asked for my advice, you don’t want it – and honestly I don’t want …

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