Archives

Category Archive for: ‘Communication’

  • Happy Or Not

    PGB’s focus is on two things: customer service and a great product. That sounds so simple and yet is complicated and hard, because “service” includes everything from catering to our giving back program, and “product” involves ever-changing ways to bake and package cupcakes and cakes. …

    Read More →
  • Advice

    I’ve been thinking about advice – both giving and asking for it. When it comes to sharing advice, the rule is simple…and impossibly difficult to follow. “Don’t” If you haven’t specifically asked for my advice, you don’t want it – and honestly I don’t want …

    Read More →
  • Valentine’s 2017

    Tomorrow is Valentine’s Day and for the  first time in 3 years it lands on a week day. With so much of our business coming from people who commute into the heart of Toronto Monday to Friday, the last two Valentine weeks (with the 14th …

    Read More →
  • Mashed potatoes

    I’ve been thinking a lot lately about getting from A to B. When things are good (i.e. I’m in a good mood, I’m not hungry and nobody is irritating me), no one can get to B faster than me. Combine my organizational skills and my …

    Read More →
  • Pop quiz

    I was recently asked to answer a quiz for a newsletter. I thought their questions were interesting and fun. Here it is, with my responses..I’d love to hear from you about your responses to the questions that make you think… My first job ever was…as …

    Read More →
  • Get it done, darn it!

    Driving to work recently the radio host mentioned a study about the differences between how men and women communicate by email. I don’t recall the origin  of the survey so I can’t speak to its accuracy but anecdotally the study’s comments felt valid. The study …

    Read More →
  • What a week!!

    Last week was crazy, starting Monday when Canadian Press asked me to comment on a report about being an entrepreneur in Ontario.  I was happy that the journalist included my comment about the fear of failing being an “equal opportunity” fear between men and women. My …

    Read More →
  • No pop allowed!

    We’re going to start selling cold drinks in the Victoria and Yorkville stores so Carly and Tracey put together a short list of the options: water, apple juice, iced tea. Where’s the diet pop, I asked? Well, came the reply, diet pop – all pop …

    Read More →
  • Bricks-and-Mortar

    Bricks-and-mortar versus online sales is a hot topic for so many businesses right now. It’s funny to think that both Andrew at a bank and me at a cupcake store can be thinking about the same question:  what is the balance between having a presence …

    Read More →
  • And then there was Donald…

    Yesterday I was listening to a radio interview of the chair of the Republican Nominating Committee, Reince Priebus. Apparently this job is usually a boring one, planning a boring convention at which there’s one boring candidate who gives a rousing speech and is then named …

    Read More →
Page 1 of 3123»